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Smartphone showing the SEW‑EURODRIVE service number

What does our 24h Service Hotline offer you?

The scope of this service includes all services from the constant availability of technical support and individual consulting to the provision of product information. You can also benefit from our technical support and order services such as repairs, replacement deliveries, express assembly and express orders for gearmotors, gear units, motors, frequency inverters and controllers directly via the hotline. You can reach our 24h Service Hotline under this number: 0800 SEWHELP / 0800 7394357

Please enter your postal code to reach the appropriate contact person.

Your requirements

Telephone support for current faults
  • Technical support during fault analysis and troubleshooting
  • Technical support during startup
  • Initiation and planning of service measures at short notice
Technical support for planned repairs and modifications, including the spare parts required
Ordering of specific services,
  • e.g. repairs, express assembly, spare parts deliveries, and remote service

Our services

A personal contact person available at any time, even outside of SEW-EURODRIVE business hours (Monday to Friday 5 p.m. to 7 a.m., Saturday/Sunday and public holidays 24 hours a day)

Personalized advice on service issues and service concepts

Provision of product information and documentation

Technical support by arrangement for gearmotors, gear units, motors, and drive electronics (e.g. device parameterization during startup or evaluation of error messages)
Ordering of

Repairs by arrangement of gearmotors, gear units, motors, Frequency converter and controller
Ordering of

Spare parts deliveries by arrangement for gearmotors, gear units, motors, Frequency converter and controller
Ordering of

Express assembly by arrangement of gearmotors, gear units, motors, Frequency converter and controller
Ordering of

Rush orders by arrangement for the processing of repairs, spare parts, and express assembly
Ordering of

Remote service by arrangement

Your benefits

Free telephone support
Rapid troubleshooting and short startup times thanks to our trained, qualified service staff
Cost and time savings during repairs/modifications thanks to technical support
Ordering of repairs, spare parts, express assembly, and remote service, even outside of SEW-EURODRIVE business hours (by arrangement)

These figures speak for themselves

Whatever your location in Germany, we’re never far away. Our expertise and experience maximize your system availability.
Drive Technology Centers (DTCs)
Drive Centers (DCs)
Service Competence Centers (SCCs)
personal technical support

Supplementary
services