The scope of this service includes all services from constant availability to individual consulting and the provision of product information. You also benefit from our technical support and can order services directly over the phone.
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A personal contact person available at any time, even outside of SEW-EURODRIVE business hours (Monday to Friday 5 p.m. to 7 a.m., Saturday/Sunday and public holidays 24 hours a day)
Personalized advice on service issues and service concepts
Provision of product information and documentation
Technical support by arrangement for gearmotors, gear units, motors, and drive electronics (e.g. device parameterization during startup or evaluation of error messages)
Repairs by arrangement of gearmotors, gear units, motors, and drive electronics
Spare parts deliveries by arrangement for gearmotors, gear units, motors, and drive electronics
Express assembly by arrangement of gearmotors, gear units, motors, and drive electronics
Rush orders by arrangement for the processing of repairs, spare parts, and express assembly
Remote service by arrangement