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This list of FAQs will help answer your questions

The learning unit won’t start. What can I do?

Check your Internet connection, empty your browser’s cache and, if necessary, refresh the page. Alternatively, use a different browser.

Some of the content in the learning unit isn't displayed correctly.

This may be due to the bandwidth of your Internet connection or your browser. Check your Internet connection or try to open the learning unit in a different browser.

What can I do if I do not hear any sound?

Start by checking whether the learning unit has any sound. The home page of the learning unit states whether the videos in the unit contain sound and whether you may need a head set. Some of the learning units do not contain sound.

If the videos in the learning unit do contain sound and you are still not hearing anything, check the audio settings on your computer. Also make sure that the output device, e.g. your head set, is selected correctly in your computer’s audio settings and is fully functional. Also adjust the volume on your computer if necessary.

It’s taking a very long time for the learning unit to load. What can I do?

Check your Internet connection and, if necessary, close other applications and processes that are using the CPU. Alternatively, open the learning unit in a different browser.

Playback judders a lot or pauses. I can’t follow the content.

Check your Internet connection and, if necessary, close other applications and processes that are using the CPU. Alternatively, open the learning unit in a different browser.

The content cannot be displayed in my browser. What can I do?

Check whether you are using the latest version of your browser and update it if necessary. Alternatively, use a different browser.

I’m struggling to find my way around the learning units.

Click on the question mark in the control bar at the bottom of the E-learning course. This section shows how to work your way through the E-learning course.

How can I jump to a particular page in the E-learning course?

Use the sitemap button in the control bar at the bottom of the E-learning course to do this. This will show you all the pages of the E-learning course and you can then jump to a particular page.

Can I download a learning unit?

No, you cannot download the learning units. They can only be accessed via the SEW website. This allows us to ensure that you always have access to the latest version of the learning units.

Can I also view the learning units when I’m offline?

The learning units are only available online and can therefore only be viewed when you have an Internet connection. The contents cannot be downloaded. This allows us to ensure that you always have access to the latest version of the learning units.

Will there be further learning units about other SEW products?

The digital learning opportunities are being expanded and developed on a continual basis. Please use our feedback form to share with us the content you would like to see.

Is there any content with more in-depth knowledge? If so, on what page?

The digital learning opportunities are being expanded and developed on a continual basis. If you would like to deepen your knowledge in an in-person training session, take a look in the online training catalog.

How can I book an in-person training session?

You can use our online training catalog to book an in-person training session. You will find all of the in-person training sessions and the dates available for them here.

Who can I contact if I have any questions about the learning content?

If you have any questions about the content of the E-learning course, please contact us using our contact form.

Who can I contact if I have any feedback on the learning content?

If you have noticed anything in our learning units that you would like to provide us with feedback on, please do this via our contact form.

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What can we do for you?

Do you want to get in touch? Please do. Drop us an e-mail and we’ll reply straight away.

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