Online Support tips
The quick and convenient way for you to obtain spare parts
You need suitable spare parts and accessories as quickly as possible? With us, you don't have to search for long. With our new function "Spare parts and accessories" you can quickly reach your goal with just a few clicks and easily select all the components you need.
How to obtain your spare parts: What's new?
- Single gear units or motors can be ordered as a replacement
- New design and improved user experience
- Improved search performance
- Suitable accessories for frequency inverters
- Notice on discontinued products
- Display of the stock level
The most important points at a glance
How do I access the spare parts selection area?
You can click directly on the "Select spare parts and accessories" function via the "Startup & maintenance" tab on the Online Support start page. Alternatively, this step can also be performed by scanning the QR code on the product and selecting "Spare parts" there.
How do I find associated components?
With the help of the serial number search, you can get to the individual parts list of your product with just one click. When you make your selection in the spare parts list, recommended additional components are suggested directly and you can flexibly decide whether you want to select these parts or not.
How do I find the right accessories for my product?
In the new "Spare parts and accessories" selection, you can research the suitable accessories for your unit using the serial number of your control cabinet inverter. This function is currently available for MOVIDRIVE® B and MOVITRAC® B series inverters.
What to do if only my motor or only the gear unit is defect?
You only want to replace the defective mounted gear unit or the motor of your drive? No problem. After a serial number search, you have the option of adding only the motor or only the gear unit to the shopping cart. To do this, use the appropriate line with the add-on gear unit or motor within the spare parts list.
Where can I get required components when the transmission oil change is due?
In the spare parts selection, the correct GearOil by SEW-EURODRIVE and the matching wear parts required for changing the oil in your gear unit are determined automatically after the serial number search.
How do I know whether I am doing the right thing?
Thanks to the clear part number assignment, you can be sure that you have exactly the spare part you are looking for. All the reference data you have saved previously is also available to you in your shopping cart for comparison with the product data sheet. If you select parts via the drive, our detailed drawings will assist you.
The benefits for you
Quick searchof all suitable spare parts, replacement products and accessories
Easy selectionof accessories for control cabinet inverters
Time saving in the purchasing processthanks to direct availability display and customer-specific net price