Online Support tips
The quick and convenient way for you to obtain spare parts
The options that we provide for selecting and ordering spare parts in order to optimize the ordering process for you.
How to obtain your spare parts: Instructions and tips
They are many ways of finding the spare parts you need. Choose the method that suits you and your processes the best.
Our selection of spare parts – your added value
Our replacement products and spare parts are easy to select using unambiguous search criteria such as the part number and the serial number or byscanning our product label. Up-to-datedrawings help you in your search. Illustrated parts lists make it easy for you to select the right parts. Our system will actively notify you if we recommend the replacement of other parts, such as additional components or spare parts which come in pairs. Complete sets containing all the necessary accessories have been put together as a special service for typical wear parts.
Put the parts in theshopping cart and your personal net price will be displayed immediately. You can also request important CAD data or documents here. If you would like a delivery date, this can be checked or entered at the “Order” stage. Your order is processed automatically so that the items can be removed from stock immediately and delivered as quickly as possible. If you have an ESIS® (Easy Supplier Integration Services) interface, all order data is automatically and directly transferred to your IT system.
The most important points at a glance
How do I access the spare parts selection area?
You can go straight to the "Select spare part" function via the "Startup and maintenance" tab on the Online Support home page. This can also be done by scanning the product label and then selecting "Spare parts".
How do I know whether I am doing the right thing?
Thanks to the clear part number assignment, you can be sure that you have exactly the product you are looking for. All the reference data you have saved previously is also available to you in your shopping cart for comparison with the product data sheet. If you select parts via the drive, our detailed drawings will assist you.
How do I find associated components?
When you make a selection, recommended additional components are suggested. Our service will also indicate whether "sets" are available.
What does a "set"contain?
A set contains all of the necessary components that are recommended for a repair or overhaul of your spare part.
The benefits for you
Quick findingof all components
Detailed illustrationfor visual checking
Important informationsuch as price and delivery time
Order data is transferred to your IT systemby request
Do you want to know how?
In this video you will find out how you can select and order the necessary spare parts more conveniently and quickly using our Online Support for spare parts.
Order spare parts in the Online Support
- Suitable drawings and parts lists for your drive
- Automated support in selecting any additional parts you require
- Direct ordering: automated check of availability and delivery date
- See the net price and availability instantly in your shopping cart – after a single contact with your contact person at SEW-EURODRIVE
- 24 hour order and shipment tracking